Duke

33212 Lakeland Blvd
Cleveland, OH 44095

Careers

We are always looking for talented, energetic team members who love what they do and enjoy serving our diverse client base.

We offer:

  • Competitive salaries
  • Bonus programs for all employees
  • Benefits include medical, dental and vision insurance
  • 401k+ company match
  • Paid time off including vacations and company holidays

Interested in applying? Send your resume to jobs@Heeter.com.

 

Open Positions

 

Press Operator

JOB PURPOSE and FUNCTION: 

Press Operator is responsible for running press machines at top quality and speed to ensure efficient operations that meet or exceed customer requirements and quality standards.  To meet this level of role must demonstrate senior level experience within the work environment.

The position

  • Directs and coordinates the activities of the press crew to support operational excellence
  • Monitors product quality while minimizing waste and rework.
  • Is responsible for equipment maintenance.

SPECIFIC DUTIES: 

  • Performs minor repairs and also all press maintenance that needs to be done on the machine including water, roller, weekly, monthly and also housekeeping of the machine.
  • Troubleshoots and corrects problems in a timely and efficient manner.
  • Coordinates Operator and Helper roles to maintain schedule and plan for daily and weekly production needs.
  • Effectively communicates the status of jobs and machines at shift-change.
  • Cross trains on all equipment in the department.
  • Maintains and records daily clean up and housekeeping of equipment and general area.

In support of the Heeter organization as a whole, the following is important for every role:

  • Performs other duties as assigned to support needs of the business.  May consist of assisting a peer department or function temporarily or long term
  • Follows all standard operating processes and procedures, work instructions, and ISO requirements
  • Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit
  • Observes established safe working and housekeeping procedures; promptly corrects hazardous situations

 

KNOWLEDGE AND SKILLS:

  • Demonstrated proficiency running, repairing and general maintenance of offset press machines.  Applies knowledge and skills of printing on various substrates, envelopes, stock, plastics and coated/uncoated stock.
  • Effectively utilizes job tickets to confirm the required materials and specifications for each job, matches printing to approved impositions and die lines, and matches proof and color throughout run through samples.
  • Fork lift experience preferred.
  • Basic proficiency in using software and computer systems needed to perform the role:  Internet, Microsoft Office (Word, Excel, Outlook), General office equipment and management information systems (Pace).
  • Mechanical inclination with basic math and capability to convert fractural measurements to decimal.
  • Demonstrate flexibility in learning new aspects of the job, new equipment, new processes and scheduling: start times/overtime.
  • Ability to perform in a fast paced, team environment demonstrating cooperation, problem solving, customer service, creativity, flexibility and team building skills.

MINIMUM EDUCATION REQUIRED:

  • High school diploma, general education degree (GED) or equivalent.

MINIMUM YEARS EXPERIENCE REQUIRED:

  • Experience running and managing an offset press required, prefer at least 4 years demonstrated success.

 ESSENTIAL PHYSICAL FUNCTIONS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SHOP:

  • Physical Activity:  Standing up to 8 hours per day with the ability to walk, touch and climb at any point throughout the day.  Some equipment requires the ability to walk narrow ramps and reach to adjust function.  Ability to push, pull, lift or carry up to 30 lbs occasionally.  Regular activities will include:  carrying, writing, bending, grasping, standing, twisting, sitting, lifting, hand manipulation using fine motor skills.
  • Work Environment:  Heeter maintains a safe and clean front office environment and warehouse environment.  Some exposure to airborne particles such as paper dust, drying powder, ink and fumes may occur.  May be advised or required to utilize personal protective equipment including, but not limited to:  ear protection, eye protection, lifting harness, safety shoes.
  • Noise:  In a manufacturing role, moderately loud noise is a constant
  • Visual Acuity:  Ability to read and distinguish small print, have depth perception and color perception

This position is located in the Eastlake, OH facility.

We are an equal opportunity employer (EOE).

Please apply by sending an email to jobs@heeter.com.

Bindery Operator

JOB PURPOSE and FUNCTION: 

The Bindery Operator finishes high-quality products by operating equipment such as saddle stitchers, folders, cutters, die cutters, and gluers.  Sets up and operates equipment efficiently to meet or exceed customer requirements and quality standards. Monitors the product for quality while minimizing waste and rework. Responsible for equipment maintenance and maintaining a clean work area.  Troubleshoots and corrects problems in a timely manner.

SPECIFIC DUTIES:

  • Examines job ticket and instructions to determine run sequence and schedule.
  • Set up job to minimize downtime and waste, ensure each run meets or exceeds production objectives.
  • Prepares and checks machines for proper set up before a run begins and during runs.
  • While running jobs, quality inspect by making 100 sheet pulls. Inspect each one for any defects or imperfections.
  • Accurately documents production counts and material consumption accurately while limiting waste of material and supplies in PACE in a timely manner
  • Maintains quality and production standards
  • Effectively communicates the status of jobs and machines at shift-change to ensure smooth transition
  • Monitors and notifies manager of inventory and supply needs on a timely basis
  • Troubleshoots and corrects mechanical and/or printing problems

In support of the Heeter organization as a whole, the following is important for every role:

  • Perform other duties as assigned to support needs of the business. May consist of assisting a peer department or function temporarily or long term
  • Follows all standard operating processes and procedures, work instructions, and ISO requirements
  • Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit
  • Observes established safe working and housekeeping procedures; promptly corrects hazardous situations

KNOWLEDGE AND SKILLS      

  • Operator to have a complete understanding of processes / Post Press Die cutting operations.
  • Possesses Knowledge of Die Creation, Perforating, Matrix Scoring
  • Mechanical Background Inclination. Repairs
  • Have Knowledge of Incremental Measurements SAE and Metric
  • Capable of Conversion Fractural measurements to Decimal
  • Understand how each layout cuts as needed for packing, padding, folding, and stitching

 

MINIMUM EDUCATION REQUIRED  

  • High school diploma, general education degree (GED) or equivalent

MINIMUM YEARS EXPERIENCE REQUIRED

  • Experience running and managing bindery machines such as die cutter, gluer, folder, stitchers required, prefer at least 2 years demonstrated success

ESSENTIAL PHYSICAL FUNCTIONS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SHOP:

  • Physical Activity: Standing up to 8 hours per day with the ability to walk, touch and climb at any point throughout the day.  Some equipment requires the ability to walk narrow ramps and reach to adjust function.  Ability to push, pull, lift or carry up to 30 lbs occasionally.  Regular activities will include:  carrying, writing, bending, grasping, standing, twisting, sitting, lifting, hand manipulation using fine motor skills.
  • Work Environment: Heeter maintains a safe and clean front office environment and warehouse environment.  Some exposure to airborne particles such as paper dust, drying powder, ink and fumes may occur.  May be advised or required to utilize personal protective equipment including, but not limited to:  ear protection, eye protection, lifting harness, safety shoes.
  • Noise: In a manufacturing role, moderately loud noise is a constant
  • Visual Acuity: Ability to read and distinguish small print, have depth perception and color perception

This position is located in the Eastlake, OH facility.

We are an equal opportunity employer (EOE).

Please apply by sending an email to jobs@heeter.com.

 

Mailing Operator

JOB PURPOSE and FUNCTION: 

Set up, operate and maintains mailing equipment. Produce a quality final product in a timely manner. Perform Machine maintenance and maintain a clean work area. The mail operations include addressing, sealing, stamping, folding, stuffing, and affixing postage to outgoing mail or packages. The Mail Operator also keeps track of necessary records and completed forms and often performs mail handwork tasks.

SPECIFIC DUTIES: 

  • Follow schedule and instructions from department manager and or shift supervisor and ensures mail is process according to USPS regulations.
  • Read and follow instructions on job ticket.
  • Responsible for quality control, meeting production goals, following job set up according to ticket and specifications and finally running jobs to specifications.
  • While running jobs, quality inspect by making random pulls. Inspect each one for any defects or imperfections and limits waste of materials and supplies.
  • Maintenance of mail operating equipment including addressing equipment, and inserting equipment.

In support of the Heeter organization as a whole, the following is important for every role:

  • Perform other duties as assigned to support needs of the business. May consist of assisting a peer department or function temporarily or long term.
  • Follows all standard operating processes and procedures, work instructions, and ISO requirements.
  • Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
  • Observes established safe working and housekeeping procedures; promptly corrects hazardous situations.

 

KNOWLEDGE AND SKILLS:    

  • Comprehensive knowledge of production techniques necessary to accurately and economically produce products which meet customer requirements.
  • Ability to work accurately and efficiently utilizing verbal and written instructions employing extreme attention to detail and time management skills.
  • Demonstrate the ability to work independently and collaboratively within a team environment through the development of strong work relationships.
  • Knowledge of basic postal procedures and USPS regulations.
  • Basic proficiency in using software and computer systems needed to perform the role: Internet, Microsoft Office (Word, Excel, Outlook), General office equipment and management information systems (Pace).
  • Mechanical Background Inclination with capability of troubleshooting mechanical issues.
  • Have Knowledge of Incremental Measurements SAE and Metric.
  • Able to work with minimal supervision.

 

MINIMUM EDUCATION REQUIRED: 

  • High School Diploma, GED or equivalent preferred

MINIMUM YEARS EXPERIENCE REQUIRED

  • Prefer minimum of 2 years relevant experience in production, fulfillment, and/or mailing environment

 

ESSENTIAL PHYSICAL FUNCTIONS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SHOP:

  • Physical Activity: Standing up to 8 hours per day with the ability to walk, touch and climb at any point throughout the day.  Some equipment requires the ability to walk narrow ramps and reach to adjust function.  Ability to push, pull, lift or carry up to 30 lbs occasionally.  Regular activities will include:  carrying, writing, bending, grasping, standing, twisting, sitting, lifting, hand manipulation using fine motor skills.
  • Work Environment: Heeter maintains a safe and clean front office environment and warehouse environment.  Some exposure to airborne particles such as paper dust, drying powder, ink and fumes may occur.  May be advised or required to utilize personal protective equipment including, but not limited to:  ear protection, eye protection, lifting harness, safety shoes.
  • Noise: In a manufacturing role, moderately loud noise is a constant
  • Visual Acuity: Ability to read and distinguish small print, have depth perception and color perception

This position is located in the Eastlake, OH facility.

We are an equal opportunity employer (EOE).

Please apply by sending an email to jobs@heeter.com.

 

Production Coordinator

JOB PURPOSE and FUNCTION:

Primary liaison for the operation side of the client relationship for fulfillment activities including: escalation, oversight of client projects and implementations, execution of account plan activities and building and maintaining relationships with client contacts.

 SPECIFIC DUTIES:

  • Serves as the primary point of contact for internal and external clients to resolve outstanding fulfillment issues, comply with customer requests and respond to client inquiries
  • Coordinates data collection from the clients to properly identify and compile accurate information detailing customer specifications and communicate the data to the production departments.  Will follow up by maintaining contact with the customer to assure production meets expectations.
  • Inspects proofs and coordinates delivery and receipt to and from the customer using couriers or the Account Executive.  Signs off and Okays proofs when necessary to assist the Account Executive and/or client.
  • Monitors fulfillment processes to see that the customer’s order is being produced on schedule and according to specifications.  Communicates any concerns and changes and seeks solutions to problems with Department Managers, Account Executives, and customers.
  • Handles various components of monthly billing cycle
  • Drive and champion new technologies, collaborations, and improved processes to define, leverage and implement best standard work practices
  • Monitors inventory levels and expiration dates of products (where applicable)
  • Performs back up for other internal roles and other related duties as necessary

KNOWLEDGE AND SKILLS            

  • Demonstrate the ability to work through customer needs and production issues through the use of analytical thinking, problem solving and expectations management.  Must demonstrate the ability to communicate professional in writing and phone.
  • Knowledge of the overall printing production process desired.
  • Ability to work and communicate with vendors, co-workers, management, customers, and others in a courteous and professional manner.
  • Effective computer skills utilizing Microsoft office (Microsoft Word/Excel)
  • Good organizational and problem-solving skills
  • Ability to read and accurately interpret written material such as data entry forms, layouts, job specifications, etc.
  • Ability to multi-task, handle interruptions, and modify plans as requirements dictates.

MINIMUM EDUCATION REQUIRED      

  •   An Associate Degree in Business (Graphic Arts or Printing would be an asset) or the equivalent of experience

MINIMUM YEARS EXPERIENCE REQUIRED

  • Prefer 2 years of previous experience in a customer service-related work environment, preferably in printing or a production environment.

ESSENTIAL PHYSICAL FUNCTIONS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office:

  • Activity:  Sitting and working at a computer and using phone communications up to 8 hours per day.  Ability to push, pull, lift or carry up to 10 lbs occasionally.
  • Work Environment:  Heeter maintains a safe and clean front office environment.
  • Visual Acuity:  Ability to read and distinguish small print, depth perception, color perception

This position is located in Eastlake, Ohio.

We are an equal opportunity employer (EOE).

Please apply by sending email to jobs@heeter.com.